A late-payment message works best when it is calm, specific and easy to act on. The client should not have to search for the invoice or calculate what is due. Start helpful, then become firmer only in line with the contract and applicable law.
Operations guide
Write a calm, specific reminder with the invoice, amount, due date, and next payment action easy to find.
A late-payment message works best when it is calm, specific and easy to act on. The client should not have to search for the invoice or calculate what is due. Start helpful, then become firmer only in line with the contract and applicable law.